Privacy Policy

Who we are

Our website address is: http://theladyinthemoon.com.

Contact forms

We do not share or sell to third parties any information you submit through our contact forms.

What personal data we collect and why we collect it

When you set up an account with The Lady in the Moon, place an order, or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will make it clear at the time which data we are collecting and why. This is stored securely on our website database.

When setting up an account your information is stored on a secured server for the purposes of shipping only, and to allow you to have an account if you choose for making subsequent purchases.

We may use your information for the following purposes:

  • To serve website content to you
  • To handle orders, deliver products and process payments and refunds.
  • To communicate with you about your orders.
  • To update our records and generally maintain your account with us.
  • If you contact us, we may keep a record of that correspondence and your contact details.
  • If you consent, to notify you of products or special offers that may be of interest to you via email.
  • To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
  • To allow you to create an account, should you wish, to facilitate future orders. You will need to opt in to create an account and can easily delete this account at any time by contacting us.

We take credit card security extremely seriously and we are committed to protecting your privacy. As all transactions are handled securely through PayPal, we do receive or keep a record of your credit/debit card details.

If you subscribe to our newsletter your email address will only be used by us to inform you of any new products, events and/or special offers. All of your details are stored and managed securely through MailChimp. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the footer of the email.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile phone or other handheld device when you access certain websites. Cookies allow a website to recognize a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer/device. If you would like to learn more about cookies in general and how to manage them you can visit www.allaboutcookies.org.

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site.

We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone, we do not make any attempt to find out the identities of those visiting our website, and we do not share this information with anyone.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.